Returns, Refunds & Exchange Policy
Find information about return eligibility, refunds, exchanges, and how we handle eligible return requests.
Return & Refund Policy
AMWON Beauty Effective Date: July 5, 2026 Last Updated: July 5, 2026
Introduction
At AMWON Beauty, we are committed to delivering premium skincare and beauty products that meet the highest standards of quality, safety, and authenticity. We understand, however, that occasionally something may go wrong — a product may arrive damaged, the wrong item may be shipped, or a product may not meet our quality standards upon arrival.
This Return & Refund Policy explains, in complete and transparent detail, exactly when a return or refund is available, the process for requesting one, how exchanges work, how refunds are issued, how we handle damaged items, and the specific exceptions where returns and refunds are not offered. This policy has been carefully designed to protect both the integrity and safety of our beauty and skincare products and the trust and satisfaction of our customers.
This Return & Refund Policy forms part of, and should be read together with, our Terms & Conditions, Privacy Policy, Shipping Policy, Cancellation Policy, and Payment Policy. By placing an order with AMWON Beauty, you agree to the terms outlined below.
1. Our Core Return & Refund Standard
AMWON Beauty offers a 15-day return and refund window, beginning from the date of delivery, for issues that fall within the eligible categories described in Section 2 below. We designed this policy around a simple, fair principle:
If something is genuinely wrong with your order — the product is damaged, incorrect, or not in good condition — we will make it right through a return, exchange, or refund. If your order arrived exactly as described, correctly shipped, and undamaged, and the product has been opened, we are unable to offer a return or refund, in order to protect the hygiene, safety, and authenticity of every beauty product we sell.
This standard reflects both our commitment to customer satisfaction and the health, safety, and quality-control practices required in the professional beauty and skincare industry.
2. Eligibility for Returns & Refunds
To be eligible for a return, refund, or exchange, your request must meet all of the following conditions:
- Within the Return Window — Your request must be submitted within 15 days of the delivery date shown on your tracking confirmation.
- Valid Qualifying Reason — Your return must fall into one of the following approved categories:
- Damaged Product — The product arrived physically damaged, broken, leaking, crushed, or otherwise compromised during shipping or handling.
- Incorrect Item Received — The product received does not match what was ordered (wrong product, wrong shade/variant, wrong size, or incomplete order).
- Product Not in Good Condition — The product shows signs of poor quality, defect, contamination, spoilage, unusual texture or smell, broken seals upon arrival (indicating tampering or manufacturing defect), or any other condition suggesting the product is not safe or suitable for use.
- Quality or Manufacturing Defect — The product does not function or perform as intended due to a manufacturing fault.
- Proof of Issue — You provide clear photographic or video evidence of the damage, incorrect item, or condition issue, along with your order number, at the time of your request.
- Original Order — The item must have been purchased directly from AMWON Beauty’s official website (amwonbeauty.com). Items purchased through third-party marketplaces or unauthorized resellers must be returned according to that platform’s return policy.
If your return request meets all of the above conditions, AMWON Beauty will approve your return and provide a full refund, replacement, or exchange, based on your preference and product availability.
3. When Returns & Refunds Are NOT Offered
To protect the safety, hygiene, and authenticity of our beauty and skincare products — a standard maintained by premium beauty brands worldwide — AMWON Beauty does not offer returns or refunds under the following circumstances:
- Correctly Shipped, Undamaged, and Opened Products — If your order was shipped correctly, matches exactly what you ordered, arrived in good condition without damage or defect, and the product packaging or seal has been opened or used, the item is not eligible for return or refund. This includes situations where a customer simply changes their mind, no longer wants the product, or ordered the wrong shade or scent by personal preference rather than a fulfillment error.
- Change of Mind — We are unable to accept returns based solely on a change of preference once a correctly delivered, undamaged product has been opened.
- Hygiene-Sensitive Products (Once Opened, With No Qualifying Defect) — Certain beauty and skincare categories, including but not limited to lip products, eye products, skincare applied directly to skin, and any item where the seal has been broken, cannot be returned once opened unless the item qualifies under Section 2 (damaged, incorrect, or defective).
- Requests Submitted After 15 Days — Return and refund requests submitted after the 15-day window from the delivery date will not be accepted, regardless of reason.
- Gift Cards — Gift cards are non-refundable and non-returnable, except where required by applicable law.
- Final Sale / Clearance Items — Products explicitly marked as “Final Sale,” “Clearance,” or “Non-Returnable” at the time of purchase are not eligible for return or refund.
- Products Without Proof of Purchase — Items without a valid AMWON Beauty order number or proof of purchase cannot be processed for return or refund.
- Third-Party Marketplace Purchases — Products purchased through Amazon, TikTok Shop, Walmart, or any other third-party channel must follow that specific platform’s return and refund process, not this policy.
We ask for your understanding that these exceptions exist to protect the quality, safety, and trust that define the AMWON Beauty experience for every customer.
4. The Return Process — Step by Step
Step 1: Contact Us Within 15 Days
Email our support team at info@amwonbeauty.com within 15 days of your delivery date. Please include:
- Your order number
- A description of the issue (damaged, incorrect item, or poor condition)
- Clear photographs or video evidence of the product and its packaging
- Your preferred resolution (refund, replacement, or exchange)
Step 2: Review & Approval
Our customer support team will carefully review your request and evidence, typically within 1–3 business days. If additional information is needed, we will reach out to you directly.
Step 3: Return Authorization
If your return is approved, we will issue a Return Authorization along with instructions for returning the item, including the return shipping address and any applicable prepaid shipping label (provided at no cost to you when the issue is due to an AMWON Beauty error, such as a damaged or incorrect item).
Step 4: Ship the Item Back
Securely package the item, including all original components, and ship it back to the address provided in your Return Authorization. We recommend using a trackable shipping method for your protection.
Step 5: Inspection
Once we receive your returned item, our team will inspect it to confirm it matches the details of your original request, typically within 2–4 business days of receipt.
Step 6: Resolution
Once your return is verified, we will process your refund, replacement, or exchange according to your preference, as detailed in Sections 5 and 6 below.
5. Refunds
5.1 Refund Method
Approved refunds will be issued to the original payment method used at the time of purchase. AMWON Beauty does not issue cash refunds.
5.2 Refund Timeline
Once your return is inspected and approved, refunds are typically processed within 5–10 business days. Please note that it may take additional time for the refunded amount to appear on your bank or credit card statement, depending on your financial institution.
5.3 What Is Refunded
- If the issue is due to an AMWON Beauty error (damaged item, incorrect item, or defective product), you will receive a full refund, including any original shipping charges paid.
- Return shipping costs for qualifying issues (damaged, incorrect, or defective items) will be covered by AMWON Beauty.
5.4 Partial Refunds
In select cases, such as when only part of a multi-item order is affected, AMWON Beauty may issue a partial refund corresponding to the affected item(s) only.
6. Exchanges
6.1 If you prefer an exchange rather than a refund for a qualifying issue (damaged, incorrect, or defective product), AMWON Beauty will ship a replacement of the correct, undamaged item once your return request has been approved.
6.2 If the original item is no longer available due to inventory limitations, we will offer you the choice of a comparable product, store credit, or a full refund.
6.3 Exchange shipments are processed with the same care and priority as new orders, and you will receive a new tracking number once your exchange item has shipped.
7. Damaged Items
7.1 Reporting Damaged Items
If your order arrives damaged, please contact us at info@amwonbeauty.com within 48 hours of delivery, along with clear photographs of both the damaged product and its outer packaging. This helps us process your claim quickly and, where applicable, file a claim with our shipping carrier.
7.2 Resolution for Damaged Items
Once a damaged item claim is verified, AMWON Beauty will offer you the choice of:
- A full replacement of the damaged item, shipped at no additional cost, or
- A full refund to your original payment method, including original shipping costs.
7.3 Do Not Discard Packaging
Please retain the original packaging and shipping materials until your claim has been fully resolved, as we may request additional documentation or, in rare cases, ask for the item to be returned for quality assurance purposes.
8. Incorrect Items Received
If you receive a product that does not match your order confirmation (wrong item, shade, size, or quantity), please contact us within 15 days of delivery with your order number and a photograph of the item received. AMWON Beauty will arrange for the correct item to be shipped to you at no additional cost, along with a prepaid return label for the incorrect item, or issue a full refund at your preference.
9. Products Not in Good Condition
If a product arrives in poor condition — including issues such as unusual texture, separation, discoloration, unusual odor, contamination, or a broken manufacturer’s seal upon first opening — please contact us within 15 days of delivery with photographic evidence. AMWON Beauty takes product quality and safety extremely seriously and will investigate every such report promptly, offering a replacement or full refund once verified.
10. Order Cancellations
For information on canceling an order before it ships, please refer to our dedicated Cancellation Policy, which is incorporated into this Return & Refund Policy by reference.
11. Late or Missing Refunds
If you have not received your refund within the timeframe outlined in Section 5.2, please take the following steps before contacting us:
- Check your bank account or payment method statement again.
- Contact your credit card company or payment provider, as processing times can vary.
- Contact your bank, as there is often additional processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at info@amwonbeauty.com, and we will investigate the matter promptly.
12. Return Shipping Costs
12.1 For returns approved under a qualifying issue (damaged, incorrect, or defective item), AMWON Beauty will provide a prepaid return shipping label at no cost to the customer.
12.2 As correctly shipped, undamaged, opened products are not eligible for return under this policy (see Section 3), return shipping cost responsibility does not arise in non-qualifying situations, as such returns will not be accepted.
13. Customer Responsibility
To help ensure a smooth return and refund experience, customers are asked to:
- Inspect all orders promptly upon delivery.
- Report any damaged, incorrect, or poor-condition items within the applicable timeframes described in this policy.
- Retain original packaging, receipts, and order confirmations until any issue has been fully resolved.
- Provide clear and accurate photographic or video evidence when submitting a claim.
14. Fraud Prevention
AMWON Beauty reserves the right to decline a return, refund, or exchange request where there is reasonable evidence of fraudulent activity, repeated abuse of this policy, misrepresentation of a product’s condition, or any other conduct inconsistent with good-faith use of this policy. We take these measures to protect the integrity of our policy for all genuine customers.
15. Changes to This Return & Refund Policy
AMWON Beauty reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, product offerings, or legal requirements. When we make material changes, we will revise the “Last Updated” date at the top of this page. The policy in effect at the time of your order will govern that specific order.
16. Contact Us
If you have any questions, concerns, or requests regarding a return, refund, or exchange, please contact us:
AMWON Beauty 30 N Gould St #65186 Sheridan, WY 82801, USA
Customer Support: info@amwonbeauty.com Business & Partnership Inquiries: info@amwonretail.com Phone: +1 (307) 301-3026 Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM (MT)
At AMWON Beauty, we stand behind the quality of every product we ship. If something arrives damaged, incorrect, or not in the condition it should be, we are here to make it right — quickly, fairly, and professionally.
This Return & Refund Policy should be read together with AMWON Beauty’s Terms & Conditions, Privacy Policy, Cookie Policy, Shipping Policy, Cancellation Policy, Payment Policy, and Disclaimer, all of which govern your use of our website and services.